Introduction :

* What is Six Sigma? Input/Output (X and Y) Relationship 

* Six Sigma and Lean Enterprise 

* Defects Per Million Opportunities Metric (DPMO) 

* Success Stories 

* Six Sigma History 

* D-M-A-I-C Process 

* Thought Process Mapping 

* Six Sigma Organizational Structure 

* Role of the Black Belt 

* Exercises and Quiz 

Define I - Prioritize :

* Process Mapping 

* Flow Charts, Value-Added Flow Charts, Deployment Flow Charts 

* Value Stream Mapping (Takt Time, Line Balancing) 

* Pareto Chart 

* Project Selection 

* Project Charter 
					

Define II - Voice of the Customer :

* Customer Satisfaction 

* Sample Surveys 

* Survey Construction 

* Margin of Error 

* Affinity Diagrams 

* CTQC Tree Diagrams, Critical to Quality Characteristics (CTQC's) 

* Setting Specifications 

* Quality Function Deployment 

* Operational Definition 

* Exercises and Quiz 

Measure I :

* Variable and Attribute Data 

* Sampling Plan 

* Measurement System Analysis 

* Data Collection - Check Sheet 

* Benchmarking 

* Baseline DPMO & Sigma Conversion 

* Rolled Throughput Yield 

* Exercises and Quiz 

Measure II:

* Trend Chart 

* Histograms 

* Measuring Process Variability 

* Statistical Process Control 

* Rational Subgrouping 

* X and Moving Range Control Charts 

* Attribute Control Charts 

* X-bar and R Control Charts 

* Process Capability 

* Exercises and Quiz 
	

Analyze I - Potential Root Cause

* Cause and Effect Diagrams (Fishbone Charts) 

* Five-Why, One-How 

* FMEA 

* Scatter Plots 

* Regression and Correlation Analysis 

* Multiple Regression 

* Logistic Regression 

* Exercises and Quiz 

Analyze II - Hypothesis Testing :

* Introduction to Hypothesis Testing 

* Confidence Intervals and Hypothesis Testing 

* Comparison of Multiple Treatments - ANOVA, Chi-Square for Multiple Proportions 

* Comparison of Variances - Chi-Square Test 

Improve :

* Introduction to Design of Experiments 

* Single Factor Experiments 

* Full Factorial Experiments 

* Design for Manufacturability/Serviceability/Repairability (DFSS) 

* Brainstorming 

* Continuous Flow (Little's Law) 

* Quick Changeovers 

* Implementing Work Cells 

* Theory of Constraints 

* Pull Scheduling 

* Narrowing the List of Ideas 

* FMEA 

* Error-proofing 

* Corrective Action Matrix 

* Piloting a Solution 

* System Dynamics 

* Exercises and Quiz 

Control :

* Control Plan 

* SPC Revisited 

* FMEA Revisited 

* Visual Control - 5-S 

* CHECK Process 

* Total Productive Maintenance 

* Best Practices - Integrating Success 

* Exercises and Quiz 

Tools for Success

* Leadership 

* Team Development 

* Leading Teams 

* Leading Change 

* Exercises and Quiz